Episode #356 How to Deliver Epic Hospitality with Leadership

Hospitality is the foundation of our business, and much of that depends on your team’s personality, approach, and guest interaction.

Like any seasoned sports team, exceeding expectations and winning the game takes true leadership and effective training!

In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jeff Caldwell, V.P. of Operations for the Encore Boston Harbor Hotel. Jeff is a hospitality veteran who cut his teeth at Wynn Resorts; the company known for transforming the rebirth of Las Vegas into the world-class destination it is today.

Listen as Jeff shares his passion for hospitality and Leadership including:

– The importance of mentorship and inspiring others to their best performance
– His career challenges and triumphs
– How passion, pride and relationships lead to amazing guest experiences.
– How to keep a close eye on the competition and then blow them away.
– A company culture of teamwork, respect, and recognition
– What it takes and how to prepare to become a leader in a hospitality organization

And of course, his inspirational mantra from an early mentor: “It’s not about right or wrong, it’s about guest satisfaction”!

This episode is all about the “right stuff” and best practices that lead to greatness in the hospitality biz!

Watch or listen, then go out there and Rock YOUR Restaurant!
Roger

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